Privacy Policy

Last updated: 6 July 2025

Arch Vision Networks (“we”, “our”, “us”) is committed to safeguarding your privacy and ensuring that you continue to trust us with your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in line with the  General Data Protection Regulation.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, email, phone number, postal address.

  • Transaction details – orders, payments, billing and delivery details.

  • Account details – when you register or subscribe to our services.

  • Device & usage data – IP address, browser type, operating system, and cookies.

  • Marketing preferences – if you sign up to receive offers or newsletters.

  • Other information – that you voluntarily provide, including when ordering on behalf of others (with their consent).

2. How We Use Your Information

We only process your personal data for specific, lawful purposes, including:

  • Fulfilling and managing orders, payments, and deliveries.

  • Providing customer and technical support.

  • Communicating updates, offers, or promotions (where consented).

  • Generating reports and analytics to improve our services.

  • Complying with legal and regulatory obligations.

  • Preventing fraud, abuse, or security risks.

3. Legal Basis for Processing

We rely on one or more of the following bases:

  • Performance of a contract (e.g., processing your order).

  • Legitimate interests (e.g., improving services, fraud prevention).

  • Consent (e.g., marketing communications).

  • Legal obligations (e.g., record-keeping, compliance).

4. Sharing Your Information

We may share your information with:

  • Service providers – payment processors, IT support, delivery companies.

  • Business partners or affiliates – only where necessary.

  • Public authorities – when legally required. We do not sell your personal information to third parties.

5. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses.

6. Data Retention

We retain personal information only as long as necessary for business, legal, or regulatory purposes. When no longer required, we securely delete or anonymise your data.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption, firewalls, and PCI DSS-compliant payment handling. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Request erasure (“right to be forgotten”).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time.

To exercise your rights, please contact us at privacy@archvision.net.

9. Cookies

We may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant ads. You can control cookie settings in your browser.

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect their data without parental consent. If we become aware that we have collected such data, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “last updated” date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 privacy@archvision.net
📞 +44 7401 146760